Privacy Policy

1. Introduction

Welcome to the official website of ISKCON Lucknow, serving Sri Sri Radha Raman Bihari Temple, Lucknow.

We respect your privacy and are committed to protecting the personal information you share with us through our website. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

3. How We Use Your Information

We may use your information to:

• Respond to enquiries, feedback, and requests.
• Process donations and verify transactions.
• Issue donation acknowledgements and applicable tax-related receipts.
• Communicate about temple programmes, festivals, spiritual classes, and events when appropriate.
• Manage event registrations and guest house enquiries.
• Maintain website security, prevent fraud, and troubleshoot technical issues.
• Improve our website, services, and visitor experience.
• Comply with applicable legal, accounting, and regulatory requirements.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Donations and Third-Party Payment Services

Our website may provide donation options through UPI, bank transfers, QR codes, or third-party payment providers.

When you use these services, the relevant payment provider or financial institution may process information under its own terms and privacy policy.

Please verify the recipient details before making a donation. If a payment is made directly to a bank account or UPI ID, the payment may be processed by the relevant bank or UPI service rather than by the website itself.

Donation receipts and any applicable tax benefits are subject to the eligibility of the recipient entity, the nature of the donation, and applicable law.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information only when reasonably necessary with:

• Authorised temple personnel responsible for responding to requests or processing donations.
• Payment service providers, banks, and financial institutions involved in processing transactions.
• Technology, hosting, security, email, or website service providers supporting our operations.
• Professional advisers or auditors, where required.
• Government authorities, regulators, or law enforcement agencies when legally required or otherwise permitted by applicable law.

Where appropriate, we seek to ensure that service providers handle personal information securely and only for authorised purposes.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website usage, and improve performance.

Third-party services, such as embedded maps, videos, social media content, or analytics tools, may also collect information according to their own policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

If you believe that your information has been disclosed or used improperly, please contact us using the details provided below.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including donation verification, receipt issuance, recordkeeping, resolving disputes, and meeting legal obligations.

Information may be retained for longer periods when required by law or necessary to establish, exercise, or defend legal claims. Where appropriate, information will be deleted or anonymised when it is no longer needed.

9. Your Privacy Rights

Subject to applicable law, you may request to:

• Know what personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of information that is no longer required or is otherwise eligible for deletion.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related concern or complaint.

Some records may need to be retained to meet legal, financial, or regulatory obligations.

To submit a request, contact us using the details in the Contact Us section. We may need to verify your identity before acting on a request.

10. Children's Privacy

Our website is intended for general audiences. Where information relating to a child is collected through a registration or other activity, we will handle it in accordance with applicable law and any required parental or guardian consent.

Parents or guardians who believe that a child's personal information has been submitted improperly may contact us to request appropriate action.

11. External Links and Embedded Content

Our website may contain links to third-party websites, including social media platforms, video services, maps, payment services, and other external resources.

We do not control the privacy practices, security, or content of those third-party websites. We encourage visitors to review the applicable policies before providing personal information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, activities, technology, or legal requirements.

The revised version will be published on this page with an updated effective date. Your continued use of the website after publication of changes will be subject to applicable law.

13. Contact Us

For questions, privacy requests, or complaints concerning this Privacy Policy, please contact:

Please include “Privacy Policy Request” in the subject line of your email.