Terms of Service

1. Acceptance of Terms

Welcome to the official website of ISKCON Lucknow and Sri Sri Radha Raman Bihari Temple, Lucknow.

By accessing or using this website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please discontinue using the website.

These terms apply to visitors, devotees, donors, event participants, and anyone accessing the website.

2. Purpose of the Website

This website provides information about ISKCON Lucknow, its temple activities, spiritual teachings, festivals, programmes, darshan timings, events, donation opportunities, and related services.

The website is intended to support spiritual education, devotional activities, community engagement, and communication with devotees and visitors.

The information published on the website is provided for general informational and devotional purposes.

3. Website Information and Updates

We endeavour to keep website information accurate and current. However:

• Festival dates, event schedules, darshan timings, and programme details may change.
• Photographs, videos, descriptions, and other materials may be updated from time to time.
• Information displayed on the website may occasionally contain errors or omissions.
• Publishing an event or programme does not guarantee that it will take place at the stated time or location.

Visitors are encouraged to contact the temple before travelling for a specific event or service.

We reserve the right to modify, suspend, or discontinue any website feature or content as reasonably necessary.

4. Donations and Voluntary Contributions

The website may provide information about donations and voluntary contributions supporting temple activities, devotional services, cow protection, prasadam distribution, festivals, construction, and other stated purposes.

By making a donation, you acknowledge that:

1. You are responsible for verifying the recipient's name, UPI ID, bank details, and donation amount before completing the transaction.
2. Donations are voluntary contributions and are not purchases of goods or services unless expressly stated otherwise.
3. A donation acknowledgement or receipt will be provided where applicable and subject to verification and the recipient's procedures.
4. Any tax deduction or benefit is subject to the recipient's eligibility, applicable law, and the donor meeting the relevant requirements. A tax benefit is not guaranteed.
5. You should retain your payment confirmation or transaction reference for your records.

If a donation is intended for a specific project or service, please refer to the description displayed when making the contribution. If circumstances prevent the stated purpose from being fulfilled, the temple may contact the donor or handle the contribution in accordance with applicable law and the recipient's applicable policies.

5. Donation Errors, Refunds, and Disputes

If you make a duplicate payment, enter an incorrect amount, or encounter a failed or disputed transaction, please contact us with the transaction ID, payment date, amount, and relevant details.

We will review the request and determine the appropriate action in accordance with applicable law, the circumstances of the transaction, and any relevant payment-provider procedures.

Donations are generally intended as voluntary contributions and are not automatically refundable. However, this provision does not exclude refunds, reversals, or other remedies required by applicable law or appropriate for a verified erroneous transaction.

For donation-related assistance, contact:

6. Donation Receipts and Tax Documentation

Where applicable, donors may request donation receipts by providing the necessary details and transaction information.

Issuance of any receipt, including a receipt intended for claiming a tax deduction, depends on verification, applicable requirements, and the eligibility of the receiving entity.

Providing a PAN or requesting a receipt does not, by itself, guarantee a tax deduction. Donors should retain the relevant documents and consult a qualified tax professional when necessary.

Please submit personal and financial information only through the designated channels and avoid sharing sensitive payment authentication credentials.

7. Event Registrations and Temple Services

Where the website provides event registration, guest house enquiries, or similar services:

• You must provide accurate information.
• A submitted enquiry or registration is not necessarily a confirmed booking.
• Participation may be subject to availability, capacity, safety requirements, and event-specific conditions.
• The temple may modify or cancel an activity when reasonably necessary.
• Visitors must follow applicable temple guidelines and instructions issued by authorised personnel.

Any separate terms communicated for a particular event, accommodation arrangement, or service may apply in addition to these Terms of Service.

8. Acceptable Use

You agree not to:

• Use the website for unlawful, fraudulent, or misleading activities.
• Attempt unauthorised access to the website, its servers, or administrative systems.
• Introduce malicious code, interfere with website security, or disrupt its operation.
• Submit false information, impersonate another person, or misuse donation facilities.
• Copy, republish, or commercially exploit website materials without appropriate permission.
• Use the website in a manner that infringes the rights of others or violates applicable law.

We may restrict access where reasonably necessary to protect the website, its users, or the temple's legitimate interests.

9. Intellectual Property

Unless otherwise indicated, website text, photographs, graphics, logos, videos, design elements, and other materials are owned by, licensed to, or used with permission by their respective rights holders.

You may view and share links to publicly available website content for personal, educational, or devotional purposes, provided that you do not misrepresent the source or remove applicable ownership notices.

Reproduction, modification, redistribution, or commercial use of protected material requires permission from the relevant rights holder unless otherwise permitted by law.

Third-party names, marks, photographs, and materials remain the property of their respective owners.

10. Spiritual and Educational Content

The website may publish spiritual teachings, devotional literature, lectures, videos, quotations, and educational material relating to Krishna consciousness and Vedic culture.

Such content is provided for spiritual and educational purposes. Interpretations and opinions expressed in individual talks or contributions may belong to their respective speakers or authors.

Visitors should use their own judgment when interpreting educational content and should not treat general website material as professional legal, medical, financial, or other specialised advice.

11. Third-Party Services and Links

The website may link to or incorporate services operated by third parties, including payment services, social media platforms, maps, video-hosting services, and external websites.

These services may have their own terms, privacy policies, availability conditions, and security practices.

ISKCON Lucknow does not control third-party services and is not responsible for their independent content or practices. This does not limit any rights or remedies available to you under applicable law.

12. Website Availability and Disclaimer

We endeavour to maintain website availability and functionality but do not guarantee uninterrupted or error-free operation.

To the extent permitted by applicable law, the website is provided on an “as available” basis. We do not warrant that every feature will always be available, that all information will be free from errors, or that the website will be free from every security threat.

Nothing in these terms excludes a warranty, right, or remedy that cannot lawfully be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, ISKCON Lucknow shall not be liable for indirect or consequential losses arising from the use of, or inability to use, the website, including losses caused by temporary outages, third-party service interruptions, or reliance on outdated event information.

This clause does not exclude or restrict liability where such exclusion or restriction is prohibited by law, including liability that cannot legally be disclaimed.

14. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used, retained, and shared.

Please review the Privacy Policy.

15. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our activities, website features, or legal requirements.

The latest version will be published on this page with its effective date. Continued use of the website following an update is subject to applicable law.

16. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Subject to applicable law and the jurisdiction of any competent statutory or consumer forum, courts of competent jurisdiction in Lucknow, Uttar Pradesh, shall have jurisdiction over disputes arising from these terms or use of the website.

Nothing in this clause limits any non-waivable rights available to users under applicable law.

17. Contact Information

For questions about these Terms of Service, donations, website content, or temple activities, please contact: